Road closure due to resurfacing


Please be advised that Slough Borough Council will be carrying out urgent surface treatment works on Blackthorne Road, David Road and Willow Road. As a result of this there will be no access to the Norsk site between the hours of 22:00 to 05:00 Wednesday 28th March and Thursday the 29th March 2018. We apologise for any inconvenience caused by these works but this is totally out of our control..

If you have any questions or need further information please do not hesitate to contact Customer Services on 01753 800 800.

Service disruptions due to Weather

In view of the current weather situation in Kent, the closure of the M20 and more snow forecast this evening please note all Express material which would usually transit via the Tunnel will now be routed via DHL and charged accordingly. This includes all agent routes including our NPS service.

Countries affected are as follows:


We are constantly monitoring the weather situation and will update if this situation changes. If you have any questions or need further information please do not hesitate to contact Customer Services on 01753 800 800.

South Africa Customs Requirements

Please be advised that South African Customs have recently enforced stricter processes for clearances on high and low value shipments.

  • All goods have to be invoiced within the value method guidelines stipulated by the WCO ( Price paid or payable, Identical Goods, Similar Goods, etc).
  • All goods shipped free of charge have to be valued by using the above guidelines.
  • All goods have to be shipped on a commercial invoice.
  • Proforma invoices are prohibited.
  • Hand written invoices are prohibited.
  • All invoice have to be in English with proper descriptions broken down per commodity.
  • It is recommended that the HS customs tariff codes be recorded next to the various commodities in order to simplify the clearance process.
  • All samples and declared as such on the commercial invoice, have to be mutilated to beyond commercial gain.
  • If declared as samples and found not mutilated, severe delays and penalties plus duties and taxes at the normal rate will reply.
  • Once shipment may contain several types of samples however no more than 5 pieces per style are allowed.
  • Samples not mutilated must not be referred to as such on the invoices and  must be declared at the correct customs value, see earlier note on value.
  • All stones (precious or semi-precious), hair, hair pieces, wigs and products over the total weight of 50 kg will be formally declared and do not qualify for the simplified customs clearance process.
  • Default manifested values of EUR/USD 1/10 etc are not allowed and treated with suspicion and care in manifesting has to be taken prior to data transmission to ZA.
  • All goods subject to control by other governmental organisations (Port Health, Plant, Vet etc) are not allowed for clearance on the bulk simplified clearance process.

Denied Party Screening

What is a ‘Denied Party’?

A ‘denied party’ is an individual or entity that is subject to sanctions imposed by the UN, EU, US or another relevant authority. It is strictly prohibited for Norsk, DHL or any other carrier, to transport shipments on behalf of or to these individual or entities.

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What is the sanctions listing?

A governing sanctions list is a listing of known denied parties (individuals or entities), that are prohibited from shipping goods around the world. This could be due to a number of reasons – one very severe example being a direct link to a terror organisation.

How we identify a Denied Party

A Denied Party is identified by their full name, passport/ID details and address. If Norsk receives a shipment with incomplete consignee data then this could be identified as a potential Denied Party and held for full address and contact details. As part of the Authorised Economic operators such as DHL they will advise Norsk once a shipment has been placed on hold for a Denied Party scan. DHL are deemed responsible to perform their own due diligence and ensure that they are not facilitating the transportation of goods for individuals or entities listed on a government sanctions list.

To do this, DHL has a dedicated team of professionals based in Prague, that screen shipments constantly for the validity of each match or link between the shipper, consignee and those listed on the governing sanctions list.

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What if there is a match?

Should there be a potential match between a denied party and the shipper or recipient on the paperwork of a shipment, Norsk may be asked to contact the client, UK shipper or receiver to provide further information to release the goods. In the majority of cases, this is simply to demonstrate that DHL have sufficient evidence to prove that the shipper or receiver is not the same individual or entity that is listed on a governing sanctions list.

It has been found that shipments that get stopped on a regular basis are the ones where the address and contact details of the consignee are incomplete. Mr/Mrs/Miss Smith, Smith or just a first name for example are not good enough and we would then need the full name of this person to re-submit. In some cases we may be asked for a copy of the said person’s passport to clarify identity.

For more information on this subject please do not hesitate to contact Customer Services on 01753 800 800.

Do my Shipments get Check Weighed?

Our state of the art weight and volume machines run by default on all packages that are shipped by us. The lasers in our scanners have been custom made to pick up the exact weight and volume of the smallest of packages. In some cases, we are effectively able to save companies a lot of money in being able to rectify weights that are incorrectly input at time of booking.

Do you offer Tailor-made Services?

We understand that a one-size-fits-all solution may not be suitable for your business. We can and do tailor make solutions utilising parts of our existing services. Contact us with your requirements.

Do you offer Technical Support?

Should there be any instance where a customer requires assistance from our helpdesk support team, we offer a 24 hour manned telephone service. A helpdesk ticketing system is also available to report and monitor any issues that may arise.