Insurance Services

Norsk Shipment Insurance provides you with protection against the risk of Physical loss or Damage to your shipments from external causes during transportation on the DHL Network.
Norsk handle all shipments with great care throughout the delivery process. Although it is rare, unfortunately accidents can sometimes happen and insurance will provide you with additional peace of mind and financial protection (limited to your financial loss).

It is important to note that Norsk liability is limited in accordance with it’s terms and conditions. If you think Liability cover is insufficient Norsk encourages you to protect yourself against potential loss or damage by purchasing additional shipment Insurance.

Benefits of shipment insurance
  • Ease of use – simply select ‘additional Insurance’ in your Norsk shipping tool and complete the short online form
  • Simple pricing - you pay £20.00 or 1.95% of the value of the goods; whichever is the greater (please note the value of the goods entered should reflect the cost of the replacement of the goods)
  • No excess – you are compensated for the full cost of the replacement
  • You are covered from when Norsk is in control or possession of the shipment until the time of delivery*
  • If you do need to make a claim you are covered for both the replacement value of the goods and the carriage charges

*for shipments to Afghanistan, Iraq, Nigeria & Venezuela cover can only apply up to completion of unloading of the importing aircraft.

Summary of cover
  • The cover is provided by way of a policy issued by AIG Europe Limited
  • It applies to goods carried under a single waybill
  • Cover is for physical loss or damage of goods arising from an external cause during transportation such as
    - Natural disasters ; including storms, flooding , lightning & earthquakes
    - Vehicle Crash, terrorism whilst goods are not in transit
    - Theft or Piracy

Although Norsk can arrange the insurance for you, it cannot provide you with advice as to the suitability of coverage. In arranging shipment Insurance Norsk will require you to disclose:

  • All relevant information relating to the content and value of the goods to enable Norsk to identify your requirements
  • All facts & circumstances that are material to the provision of the shipment Insurance Cover
  • Maximum value of goods accepted on this service 5000 euro (anything above call as per below)
  • Tariff : value up to £800 - £20.00 minimum or above £800 – 1.95% total value of the goods (Whichever is greater)

The Insurance cover contains coverage exclusions, not limited to the following:

  • Ordinary leakage, loss in weight or volume, or wear and tear of the shipment
  • Loss, damage or expense caused by insufficiency or unsuitability of packaging, or preparation of the shipment
  • Consequential losses, loss of profit or interest, any indirect losses
  • Loss, damage or expense caused by inherent vice or nature of the shipment
  • Loss, damage or expense attributable to the wilful misconduct by the insured or its agents
  • Loss, damage or expense caused by delay

The following countries are currently excluded:

  • Cuba
  • Iran
  • Korea D.P.R of (North)
  • Myanmar
  • Sudan
  • Syria
How to make a claim

If you wish to make a claim you should always notify Norsk as soon as practicable, but in any event, no later than 14 days following actual or scheduled delivery, whichever is earlier.

Terms and Conditions

Please note these terms and conditions only apply to the insurance service on this page.
The insurance offered (additional insurance) is currently only available on our DHL network service. Norsk accepts no liability on any parcel shipped through the DHL network.
Additional insurance shipments must be presented by the customer's driver to the operations supervisor/manager on arrival into Norsk warehouse – Norsk cannot accept liability for any shipments incorrectly routed /uninsured because this procedure has not been followed. Norsk accepts no liability for Shipments deemed insufficiently packaged for transportation causing them to be refused or delayed in transit.

FAQ About this Service

How do I Make a Claim?

If you wish to make a claim you should always notify Norsk as soon as practicable, but in any event, no later than 14 days following actual or scheduled delivery, whichever is earlier.